Privacy Policy

1. Introduction

Vision Tech Solutions LLC ("we," "us," "our") operates this website and related services ("Service"). This Privacy Policy describes how we collect, use, disclose, and protect information when you use our Service.

2. Information We Collect

2.1 Account Information

• Name, email address, company name
• Billing information (processed by third-party payment processors)
• Account credentials (hashed, never stored in plaintext)

2.2 Service Data

• Data you provide to the Service for processing
• Generated reports, analyses, and workflow outputs
• Project history and activity logs

2.3 Usage Data

• Service interaction logs (features used, session frequency)
• Browser type, device information, IP address
• Session data and authentication events

2.4 Communications

• Support requests and correspondence
• Feedback and survey responses

3. How We Use Information

We use collected information to:

• Provide the Service: Process your requests, generate outputs, maintain your account
• Improve the Service: Analyze usage patterns, fix bugs, enhance features
• Communicate: Send service notifications, billing information, and updates
• Comply with Law: Meet legal obligations, respond to lawful requests
• Protect Rights: Detect fraud, prevent abuse, enforce our Terms

4. Legal Basis for Processing

• Contract Performance: Processing necessary to provide the Service
• Legitimate Interest: Service improvement, security, fraud prevention
• Consent: Marketing communications (opt-in only)
• Legal Obligation: Compliance with applicable laws

5. Information Sharing

We do NOT sell personal information. We share information only as follows:

5.1 Service Providers

We use third-party providers for payment processing, cloud infrastructure, email delivery, and analytics (anonymized data only). All providers are bound by data processing agreements.

5.2 Legal Requirements

We may disclose information when required by law, subpoena, court order, or governmental request.

5.3 Business Transfers

In the event of a merger, acquisition, or sale, Customer data may be transferred. We will notify affected Customers before data is subject to a different privacy policy.

6. Data Security

We implement industry-standard security measures including:

• Encryption in transit (TLS 1.2+) and at rest (AES-256)
• Access controls and role-based permissions
• Regular security assessments of our infrastructure
• Audit logging of all data access
• Incident response procedures

Despite these measures, no system is completely secure. We cannot guarantee absolute security of your data.

7. Data Retention

Data Type	Retention Period
Account information	Duration of subscription + 90 days
Service data and outputs	Duration of subscription + 1 year
Billing records	7 years (legal/tax requirements)
Usage logs	12 months
Support correspondence	3 years

After retention periods expire, data is securely deleted or anonymized.

8. Customer Rights

Depending on your jurisdiction, you may have the right to:

• Access: Request a copy of your personal data
• Correction: Request correction of inaccurate data
• Deletion: Request deletion of your personal data
• Portability: Receive your data in a structured, machine-readable format
• Objection: Object to certain processing activities
• Restriction: Request restriction of processing
• Withdraw Consent: Withdraw consent for consent-based processing

To exercise these rights, contact privacy@viztekpro.com. We respond within 30 days.

9. International Transfers

If we transfer data outside your jurisdiction, we ensure appropriate safeguards are in place, including Standard Contractual Clauses or equivalent mechanisms.

10. Children's Privacy

The Service is not directed at individuals under 18. We do not knowingly collect personal information from children.

11. Cookies and Tracking

We use essential cookies for authentication and session management. We use privacy-respecting analytics that do not track users across sites. We do not use advertising cookies or tracking pixels. See our Cookie Policy for details.

12. California Privacy Rights (CCPA)

California residents have rights to know, delete, and opt out of data sales (we do not sell data). We do not discriminate against users who exercise privacy rights.

13. European Privacy Rights (GDPR)

For EU/EEA residents, our legal bases for processing are described in Section 4. You may lodge a complaint with your local data protection authority.

14. Changes to This Policy

We may update this Privacy Policy periodically. Material changes will be communicated via email at least 30 days before taking effect.

15. Contact

For privacy inquiries: privacy@viztekpro.com